Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.
Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the year shipping plan. In the end, the issues with the shipping system were enough to really put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that this quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we are going to have to address over the next six months.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for most orders.
One of the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Despite the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an Smok Novo emergency replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. Along with hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.